VinnieWinners Privacy Policy

At VinnieWinners, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit our website, register an account or use our services. By accessing VinnieWinners Casino, you agree to the practices described in this policy.

Who We Are

Our platform, VinnieWinners Casino, is operated by Stellar Ltd, a company incorporated under the laws of The Autonomous Island of Anjouan, Union of Comoros, registration number 15789, with a registered address at Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros. We operate under a licence issued by the Gaming Board of Anjouan at Mutsamudu, licence No. ALSI-202411077-FI2. As the data controller, we determine how and why your personal information is processed.

Information We Collect

When you create a VinnieWinners login and use our services, we collect several categories of information necessary to provide, secure and improve our platform.

• We collect registration details such as your name, date of birth, email address, phone number and country of residence when you sign up for VinnieWinners.
• We record financial information, including deposit and withdrawal history, payment method details and transaction amounts across supported currencies such as EUR, USD, PLN, NOK, CZK, HUF, CHF, AUD, NZD, CAD, BRL, CLP and PEN.
• We gather verification documents, including photo ID, proof of address and selfies, which we may request before processing any withdrawal or at any time during our relationship with you.
• We track your gameplay activity, including games played, bets placed, bonus usage and Coins earned through our Shop, to ensure fair play and compliance.
• We log technical data such as your IP address, device type, browser information and session logs when you use the VinnieWinners app or our mobile browser version.
• We monitor communications you send through live chat or email so we can respond effectively and maintain support records.

Cookies and Similar Technologies

We use cookies and similar technologies to recognize returning users, remember your preferences and analyze how our services are used. You can manage cookie settings through your browser, though disabling certain cookies may affect the functionality of VinnieWinners Casino, including access to your VinnieWinners casino login session.

How We Use Your Information

We process your personal data for the following purposes:

• We use your data to create and manage your account, including processing your VinnieWinners casino login credentials securely.
• We use your information to process deposits and withdrawals, apply the minimum deposit and withdrawal rules, and enforce withdrawal limits described in our Terms.
• We use your data to verify your identity, age and location, ensuring you are not a resident of a restricted country such as Austria, France, Germany, the Netherlands, Spain, the United Kingdom, the USA or other jurisdictions listed in our Terms.
• We use your information to administer the VinnieWinners casino bonus offers, including the welcome bonus, Bonus Crab prizes and Coin Shop rewards, and to monitor wagering requirements and bonus abuse.
• We use your data to detect and prevent fraud, money laundering and prohibited activity, including any attempt to access our services through a VPN or proxy, which is strictly prohibited.
• We use your contact details to send service-related communications, respond to disputes lodged within 3 days of a bet being settled, and provide updates about your account.
• We use aggregated data to improve our game selection, website performance and overall player experience across our 4,000+ games from providers including Playtech, Pragmatic Play, Spinomenal and many others.

Legal Basis for Processing

We rely on several legal grounds to process your personal data, including the performance of our contract with you, compliance with our licensing obligations under the Gaming Board of Anjouan, our legitimate interests in preventing fraud and securing our platform, and, where applicable, your consent.

Sharing Your Information

We do not sell your personal data. However, we may share your information with:

• Payment providers processing your deposits and withdrawals via credit and debit cards, Skrill, Neteller, bank transfer, prepaid vouchers or crypto.
• Identity verification providers who assist us in confirming your photo ID, proof of address and other documentation.
• Regulatory authorities, including the Anjouan Offshore Financial Authority, where required by law or licence conditions.
• Fraud prevention and anti-money laundering services that help us monitor suspicious transactions and chargebacks.
• Third-party game providers and technical partners who support the operation of VinnieWinners Casino.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including meeting our legal, tax and regulatory obligations. Once your account is closed and any remaining balance is settled in accordance with our minimum withdrawal rules, we may continue to retain certain records for compliance and audit purposes.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain types of processing.
• You have the right to request self-exclusion, which we apply within 24 hours of your request submitted by email.

To exercise any of these rights, you can contact our support team at support@vinniewinners.com. We aim to respond to all privacy-related queries within 28 days.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss or misuse. This includes secure storage of verification documents, encrypted transmission of financial data and restricted internal access to sensitive information. Despite our efforts, no method of transmission over the internet is completely secure, and we encourage you to protect your VinnieWinners login credentials carefully.

International Data Transfers

As we serve players across Europe, Canada, Australia, New Zealand, Brazil, Chile, Peru and Switzerland, your data may be transferred and processed outside your country of residence. We take steps to ensure that such transfers are conducted in accordance with applicable data protection standards.

Age Restrictions

Our services are intended only for adults who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically. Your continued use of VinnieWinners Casino after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please reach out to our support team via live chat, available 24/7, or email us at support@vinniewinners.com. We are here to help with any privacy-related concerns regarding your experience with VinnieWinners Casino.